Everyone is Searching
The internet has completely transformed business and culture. We’ve entered into an information golden age. You can find exactly what you’re looking for and a route to where you’re going in a just a few seconds. Need to go to the airport? Easy. Want to get a rental car? Done. Hungry? No problem. If you want it, Google will find it.
Right now, there are over 40,000 Google searches per second.
- 97% of consumers use the internet when looking for a local product or service.
- 88% of consumers check online reviews before they make a local purchase.
- Also 88% of consumers trust online reviews just as much as personal recommendations.
- 50% of consumers who search on a phone for a local store make a visit in the same day.
- And 18% of local mobile searches lead to a sale within one day.
It’s a very clear pattern. People search, then they go, then they buy. People use and trust the internet. You need to take advantage of the facts and put yourself in a position where local consumers are finding you and your business.
Here are some tips to help you take advantage of your My Business listing.
Who is Google My Business For?
Google My Business is the primary business listing service of Google, and has undergone various changes over the past couple of years. In order to be eligible, companies need to either have a physical location or have direct face-face interactions with their customers.
Google provides some additional specific guidance for Chains and Brands, Departments within other businesses, Universities and Institutions, and Individual Practitioners.
Joy Hawkins, Google My Business Top Contributor, put together a nice ‘best practices’ guide specifically for Individual Practitioners.
Your GMB page allows you to control how your business is presented in Google search results, maintain up to date useful information about the company, showcase photos, and respond to reviews. Investing a little tender love and care into your listing can attract new customers the next time they’re searching on Google.
How to Get Set Up
- Go to https://www.google.com/business/
- Enter your business name and address
- Fill out your business information and then confirm it
- Begin the Verification process.
Pro Tip: Google has started to include email verification, simplifying the process for business owners.
Get the Basics Right
Claiming and verifying your GMB listing is the very first step, because some people don’t even do that. Since Google wants to make sure that users find what they’re looking for, it’s essential that GMB listing is accurate with up to date information.
So what information is required for an optimized GMB page?
NAP (Name, Address, Phone Number)
Something as simple as the business name can really trip people up. Some companies try to ‘game’ the system by including a city name or a keyword, when it’s not actually in the name of the business. That’s a no no, and can get your GMB listing censored for spam.
So what’s the best practice for entering your business name?
Straight from the horse’s mouth:
- Your name should reflect your business’ real-world name, as used consistently on your storefront, website, stationery, and as known to customers.
- Use a precise, accurate address to describe your business location. PO Boxes or mailboxes located at remote locations are not acceptable.
- Provide a phone number that connects to your individual business location as directly as possible, and provide one website that represents your individual business location.
- Use a local phone number instead of central, call center helpline number whenever possible.
- Do not provide phone numbers or URLs that redirect or “refer” users to landing pages or phone numbers other than those of the actual business, including pages created on social media sites.
Your business name, address and phone number are the most important parts. Make sure to get them right. Double check them. Then check again.
Choose specific categories that are relevant to your business. We have a much better chance to rank for something specific like “organic juice bar” or “break and muffler repair” than more generic terms like “smoothies” or “auto repair”.
Google recommends only selecting one or two categories, but there hasn’t been much data collected on the actual results of using two versus five categories. The important aspect of categories is that they are specific and relevant.
It’s pretty shocking that almost half of all small businesses do not have a website. Setting up a website for your company is easier and cheaper than it’s ever been before. Even for the technophobe, launching a website does not need to be an intimidating task.
A few benefits of including your website on your GMB listing:
- Boost your own site’s SEO.
- A link to direct traffic to your website.
- Track visits to your site with Google My Business Insights.
Pro-tip: Make sure your website is mobile friendly. Mobile searches, especially for local businesses, are becoming more and more prominent. Using a non-mobile friendly website on your phone is an incredibly frustrating experience for users. Don’t leave a bad taste in their mouth by directing them to website burdened with a clunky mobile experience.
Photos of your business were once just a nice aesthetic addition to your listing that might help you stand out, but they do in fact impact search rankings.
According to Google, “Businesses with photos receive 42% more requests for driving directions to their location from users on Google, and 35% more clicks through to their websites than businesses that don’t have photos.”
There are a variety of types of photographs worth uploading:
- Preferred photo – Recommend the photo that you want your customers to see alongside your business name on Google Maps and Search. Google determines which photo will be shown first using a number of factors, like how well the photo represents the services or products the business offers. Pictures of food at a restaurant, for example, tend to rate well. Although your first photo preference is taken into account, there’s no guarantee that your preferred photo will be the first photo on Google.
- Profile photo – Add a profile photo to help your customers recognize your business on Google. Your profile photo will be featured next to your business name on your Google+ page. It should be a different photo from your business logo, which should be added in the “Logo” section.
- Logo – Add your logo to help customers identify your business. Square-sized logos display best on Google.
- Cover photo – Add a cover photo to showcase your page’s personality. Your cover photo is the large photo featured at the top of your Google+ page. Note that this photo will be cropped to fit a 16:9 aspect ratio.
- Additional photos – Add different kinds of photos to spotlight features of your business that customers consider when making purchasing decisions. You can add different kinds of photos depending on the kind of business you manage.
Their recommended best practice for photos:
- Format: JPG or PNG
- Size: Between 10KB and 5MB
- Minimum resolution: 720px tall, 720px wide
- Quality: The photo should be in focus and well lit, and have no photoshop alterations or excessive use of filters. The image should represent reality.
Still at a loss for the types of photos worth adding to your listing? Google provides a handy chart for guidance:
Types of business-specific photos
|Description||Minimum number to add||Tips|
|Exterior photos||Exterior photos help customers recognize your business as they approach from different directions.||Add at least three great exterior photos to help customers recognize your business.||
1. Capture a photo from each direction that customers might approach your business.
2. Try uploading photos that show your business at different times of day.
|Interior photos||Interior photos help your customers get a feel for the ambiance and decor of your business.||Add at least three great interior photos to show customers what your business feels like inside.||
1. Capture photos that truthfully show what it’s like to stand inside your business as a customer.
2. Capture the atmosphere of your business in your photos.
|Product photos||Great photos of representative or popular products give customers a better understanding of the kinds of goods you offer.||Add at least three photos of products that you sell.||
1. Showcase the items that are most popular for your business.
2. Try taking evenly lit photos of your products.
|Photos at work||Photos help customers quickly understand the type of work you do.||Add at least three photos that are representative of the services you offer.||
1. Capture photos of your team providing different types of service to customers.
2. Capture photos of the speciality services you deliver.
|Food & drink photos||Food & drink photos add color and detail to your menu and help customers plan where to eat.||Add at least three photos of the food or drinks you serve.||
1. Showcase the food items that are most popular for your business.
2. Try taking evenly lit photos of your food items.
|Common areas||Photos of your common areas help attract customers who are planning business or leisure travel.||Add at least one photo of each of your common areas.||
1. Add at least one photo of each common area (for example, spa, gym, or breakfast room).
2. Capture the atmosphere of the common area in your photos.
|Rooms||Customers rely heavily on photos of guest rooms when deciding where to book their next hotel for business or leisure.||Add at least three photos of your most popular guest rooms.||
1. Try showcasing all the different types of rooms that you offer to guests.
2. Capture photos that truthfully show what it’s like when you are in the room as a guest.
|Team photos||Team photos are important to present a more personal side of your establishment.||Add at least three photos showing your management team and your employees.||
1. Show something a little less formal to humanize your business.
2. Show yourself and any staff to highlight your personalities and give potential clients a feel for what you’re like.
Need help finding a professional photographer? Check out Google’s Trusted Photographer directory.
Make sure to update your business hours regularly. Since the majority of searches are for a local business, they need to know if your company is open! That’s one of those ‘micro-moments’ that Google recommends you’re prepared for.
Don’t forget to include holiday hours!
Remember a complete and detailed listing will increase click through rates. The more you include the better. Customers are looking for information.
Beyond the basics, here are a few more things you can do to fully optimize your GMB listing.
- Get a better understanding for how Google Search works for local business.
- Try entering different local search terms to see how the results look, and where you rank:
- [Your business name]
- [Your business category]
- [Your business name] + [city]
- [Your business category] + [city]
- [Your business category] + “near me” (or other synonyms)
- Research your local competitor’s listings and study why some might be ranking higher than others.
- Encourage customers to leave positive reviews on your GMB listing. One of the most prominent GMB features that shows up in search (and maps) is your star rating. Having a high rating will greatly increase click through rates. Reviews are extremely important for any local business.
- Also encourage customers to check in at your location and to upload their own photos of your business. Google loves it when customers engage with your GMB listing and will reward that engagement with better search rankings.
- One last tip, and an entirely different can of worms, is to use paid social ads or AdWords to bring more customer to your business.
- For quick and easy advertising – Try AdWords Express
- For more robust features for more comprehensive advertising campaigns – Try AdWords
For more tips and tricks to improve your GMB Listing check out these articles:
- How to optimize your Google My Business listing: expert tips
- 25 Things You Need To Know About Local Search
Using Google My Business Will Help You Get More Leads and Sales
Think about it. It’s almost free advertising. Why not get started? The better your listing the more return on investment you’ll receive. Google search plays a huge part in local business. Give it a good shot. Nail the basics and focus on your customers. That’s really the biggest thing.
Who are you trying to attract? Build a profile that they will like. Create exposure for your business and grow your customer reviews.